TERMS AND CONDITIONS
How to reserve your spot
To reserve your group’s dates, you must agree to the tour terms & conditions and provide us a deposit of $500.00USD per person ($100 non-refundable registration fee per person included). You must complete the Tour Registration form.
Once the deposit and registration are received and processed, you will receive a confirmation and a digital packet with other forms to complete. Please follow the instructions.
Roles and Responsibilities of Tour Supplier and Travel Agency
Haydee Garcia herein is known as the tour supplier for Go Haydee Tours. The tour itinerary includes all tour activities, travels and accommodations in Cuba are Go Haydee Tours’ developments and responsibilities as the tour supplier.
D-travel Agency is a “go between” travel agency that is responsible for promotion and booking of travelers to Go Haydee Tours. D-travel Agency is also responsible for monetary transactions made between each traveler to Go Haydee Tours. D-travel Agency cannot guarantee any refunds for any aspect of the tour by Go Haydee Tours, the tour supplier.
Deposit and Final Payment
Send all of payments to D-travel Agency. Your deposit will be combined with your final payment on the date the final payment is due. Final payment is due at least 90 days before the start of the tour.
Go Haydee Tours and respective agencies, including D-travel Agency, reserve the right to re-invoice with new fees or corrections.
Go Haydee Tours understand that travelers sometimes need to drop out of the tour due to illness, work or other personal issues. We regret to inform you that this tour is non- refundable after final payment due is sent to Cuba. All bookings made in Cuba are non-refundable.
However, Haydee Garcia, the supplier of Go Haydee Tours, offers any traveler who must drop out to find another traveler to replace his or her spot in the tour. A refund minus $200 cancellation fee will be processed after new traveler makes payment to D-travel Agency. Go Haydee Tours and D-travel Agency are not responsible to find your replacement; however, when there are known travelers who want to join the tour, you will be informed. When there is no replacement, there will be NO REFUND processed.
In case of errors on your registration to Cuba, a fee of $50 per participant will be charged for each correction. Any change shall be made less than 90 days prior to the tour date. A change request made 60 or fewer days before the tour will be treated as a cancellation. Please take caution when filling out your registration forms. It is highly recommended that you double-check for spelling and numbers before you submit the forms to D-travel Agency.
How To Get To Cuba (* for USA travelers only)
American travelers in this tour are expected to travel to Miami, Florida, USA. You will need to purchase a separate international flight package from Miami to Havana, Cuba through Go Haydee Tours. If you need a round-trip flight from your destination to Miami and back, D-travel Agency will book your flight for you.
How To Get To Cuba (* international travelers only)
International travelers can travel directly to Havana, Cuba from their country destination.
Travel Insurance (air travel and cancellation)
Travel health insurance is included in the tour to Cuba. It covers only accident and sick insurance coverage for your travel inside Cuba. It does not cover for your trip to and from Cuba. For example it does not cover trip or flight cancellations, loss of luggage, thief and a number of other things. You are responsible to get your OWN travel insurance. D-Travel Agency can assist you getting an insurance for between your home to Miami.
Accident/Sick Insurance by Cuba*
As per Cuba’s requirements, all travelers are REQUIRED to purchase accident/sick insurance daily in Cuba. Cuba does not accept any kinds of international travel or health insurance. The accident/sick insurance by Cuba is about 5 CUC per day per person and comes with the round-trip flight package to Miami and Havana.
* International travelers, please inquire D-travel Agency about accident/sick insurance.
** Accident and Sick insurance is included in the flight packet to US travelers only.
Hotels and Meals
You will be staying in double occupancy rooms in 4 to 5 star hotels. Private single rooms are available at additional fees. All hotels are AC, have a safety box, and a private bathroom with hot/cold water.
Meals in Cuba are mostly Cuban style meals that are in season. Cuban dishes are NOT spicy and most often include rice, beans, root vegetables, pork, chicken and other local dishes. If you have dietary concerns or allergies, please contact us.
A parent or guardian must accompany travelers who are less than 18 years old on the tour at all times.
Go Haydee Tours shall make every effort to accommodate your request for a smoking or non-smoking room. However, it is not guaranteed that Go Haydee Tours will be able to accommodate your request.
Go Haydee Tours, and D-travel Agency are NOT liable or responsible for your image or participation in other people’s photographs or videos. We will ask for your permission at the start of the tour. If you do not wish to appear in Go Haydee Tours’s or D-travel Agency’s publicity materials or online galleries, please inform them immediately. If your photograph appears in other people’s photo galleries on sites such as Facebook, Twitter, or personal websites, in their photo albums, or in their videos, you must speak directly with the other travelers in the tour.
Travelers Who Need Special Assistance
Our small group brings together people of all ages. It is very important you are aware that, as a minimum, an average level of fitness and mobility' is required to undertake our easiest programs. Travelers must be able to walk without the aid of another person, climb 3 or more flights of stairs, step on and off small boats, and carry their own luggage at a minimum. You must report any disability or medical needs on the Tour Medical Form, which will be sent to you after you reserve your spot. This is to ensure that travelers have the necessary fitness and mobility to comfortably complete their chosen trip. While we, Go Haydee Tours and our guide work hard to make sure that all our travelers are catered for equally, it is NOT our responsibility to help individuals who cannot complete the day's activities unaided. Be aware that outside of the United States, facilities for disabled individuals are limited.
Any pre-existing illness (including allergies), mental, or emotional disability that may require attention or treatment must be reported in the Medical Form prior to the beginning of the tour. Failure to return a complete and accurate Medical Form could result in expulsion from the tour at your own expense.
Mobility / Accessibility
The tour activities include riding in private transportation, walking, and going up and down stairways. Other excursion activities, particularly those that are optional at beach resorts, may require physical mobility and/or additional walking. Please use your judgment whether you can physically manage the excursion activities that you may sign up for. If you are unable to walk a lot without assistance, please let D-travel agency know in advance of the trip. If you are not able to attend any museums or activities because of unable to walk, do not expect any refunds. Museums or activities are part of the tour package.
Passports and Visas
All countries require a valid passport (with a minimum 6 months validity). Contact your local embassy, or consulate for the most up-to-date visa requirements, or see your travel agent. It is your own responsibility to have the correct travel documentation.
You are responsible for obtaining your passport and for meeting all health and other requirements required by Cuba laws, orders and/or requirements.
Visa requirements for your trip will vary depending on where you are from and where you are going. We keep the following information up to date as far as possible, but rules do change and sometimes without warning.
Non-US citizens must consult with Cuba Embassy or appropriate consulates to determine if any visas are needed.
Charter Flight Deposit
We have your deposit when you book with us. In 30 days prior departure to Cuba, the process begins within 2 weeks. As soon as we receive information from our Cuban agency and we will notify you the price and you are required to pay us immediately via PayPal.
Not Included in the Tour Price
Your travel to Miami, airport taxes and fees, air travel and cancellation insurance, charter flight baggage fee, US custom and immigration inspection fees; and other fees for obtaining passports, visas and/or vaccinations are not included in the tour price. Cost for laundry; telephone; mini bar or alcoholic beverages are also not included in the tour price.
Every traveller is different and therefore spending money requirements will vary. Some travelers may drink more than others while other travelers like to purchase more souvenirs than most. Please consider your own spending habits when it comes to allowing for drinks, shopping and tipping. Please also remember the following specific recommendations when planning your trip.
Change in Price, Tour Itinerary, Departure, and Activities
Prices, Tour itinerary, Departure, and activities are subject to change.
Go Haydee Tours advise participants that sudden change in the tour itinerary can happen due to government travel orders or weather. Go Haydee Tours request participants to be prepared for any changes so that they may aim to provide you with the best possible travel and touring experience in Cuba. Sometimes site attractions close with no advance notification or warning. In these cases, Go Haydee Tours will make best effort to modify tour destination or activities with another suitable and comparable destination, tour site or activity. Note that any uncompleted activities of the tour itinerary are not a cause for refund. Go Haydee Tours is not responsible to send you home. Prices are subject to change.
The carriers, accommodations, and other suppliers providing tour services are independent contractors with Go Haydee Tours. They are not agents and employees of Go Haydee Tours.
Go Haydee Tours issue travel documents as required by the Cuba government for the tour to D-travel Agency.
Any changes prompted by Cuban Ministry of Tourism and travel agencies in Cuba are considered unavoidable. Any uncompleted portions of the tour itinerary are not a cause for refund.
Go Haydee Tours reserve the right to accept or reject any participant, to expel any tour participant from the tour, and to make changes in the itinerary whatever deems necessary for convenience, comfort and safety of the tour participants.
Each and every tour participant agrees that Go Haydee Tours and their affiliates shall not be held liable for any damage, loss (including personal injury, death and property loss) or expense(s) occasioned by any act or omission of any supplier providing tour services.
Is Cuba a developed or developing country?
Cuba has a relatively high level of development compared to other Caribbean countries and it continues to face many development challenges. A developing country is a non-industrialized poor country that is seeking to develop its resources by industrialization. Although Cuba has internationally recognized education and health systems, most Cuban institutions suffer from inefficiencies. To engage in the global economy, Cuba needs assistance in developing modern business practices and increasing accountability and transparency of public institutions. When you visit Cuba, some places are less developed and less accessible than other places.
It is important to note that Cuba tends to be quite different to other areas of the world you may have travelled in. Buildings and infrastructure are generally old and may not have been maintained to the highest standard. Elevators, internet and A/C often break down, things happen very slowly and water pressure and hot water can be minimal. Cuba is an amazing place to visit but to fully enjoy and relax, western expectations should be left at home and your sense of adventure should be your guide.